Contact Us

Fire Records Requests

For fire records requests, please email records@villagefire.org.

EMS Records/EMS Billing

For Patients or Family: If you would like to request medical and/or billing records, please download and complete the Medical Records Request Form and send it to Emergicon by email at support@emergicon.com or by phone at (877) 602-2060.

For Insurance Company, Record Retrieval Organization, Law Firms, etc.: If you would like to request medical and/or billing records, please submit a request through ChartSwap by going to chartswap.com, and registering as a Records Requestor. Once registered, you may submit a Records Request. Or you can contact Emergicon directly at support@emergicon.com or by phone at (877) 602-2060.

If patients or requestors have any questions or require assistance, send requests to records@emergicon.com or call Emergicon’s Medical Records Department at 877-602-2060 ext. 1611.

If Emergicon or ChartSwap are unable to assist you, please email records@villagefire.org.

For all other inquiries or complaints related to EMS Operations or EMS Records, please email emsadmin@villagefire.org.